Frequently Asked Questions

About the Service

What is HealthGrid Africa?

HealthGrid Africa is an AI-powered health triage service available on WhatsApp. Our AI assistant, Jewel, helps assess your symptoms and guides you to the appropriate level of care.

Is HealthGrid a replacement for seeing a doctor?

No. HealthGrid provides health triage and guidance, not medical diagnosis or treatment. We help you understand the urgency of your symptoms and connect you with appropriate healthcare providers.

What languages does Jewel support?

Jewel speaks English, Hausa, Yoruba, Igbo, and Nigerian Pidgin. Simply chat in your preferred language.

Using the Service

How do I start using HealthGrid?

Simply send a WhatsApp message to +234 707 937 6163 or click the Chat with Jewel button on our website. No registration or app download required.

Is the service free?

Basic health triage is free. Some premium features and provider consultations may have associated costs.

How accurate is the AI triage?

Our AI is trained on medical guidelines and continuously improved. However, it provides guidance, not diagnosis. Always consult a healthcare professional for medical decisions.

Privacy & Security

Is my health data safe?

Yes. We use end-to-end encryption and comply with Nigerian Data Protection Act (NDPA) requirements. Your health information is never sold or shared without consent.

How long do you store my data?

We retain conversation data to improve our service and provide continuity of care. You can request data deletion at any time.