Frequently Asked Questions
Find answers to common questions about HealthGrid Africa.
About Jewel
What is Jewel?
Jewel is a health assistant you reach on WhatsApp.
I can help triage your symptoms and direct you to the right care.
What can Jewel do, and what can it not do?
HealthGrid provides health triage and guidance, not medical diagnosis or treatment.
Jewel does not prescribe medicine. A HealthGrid doctor can, during a paid consultation.
What languages does Jewel speak?
Jewel AI operates in English, Nigerian Pidgin, Yoruba, Hausa, and Igbo.
Some safety messages are sent in English only for now.
Using Jewel
How do I start?
To begin, save this number and send the word Hi to it on WhatsApp: +234 702 595 8853
Does my church, employer or HMO cover the cost?
If your church, employer or health plan covers you, there is no cost to you for what your plan includes.
Church and community plans cover symptom checks with Jewel. Doctor consultations, prescriptions and lab tests are paid separately.
Privacy
Is my health information safe?
I store your messages to give you continuous care. I share information only with the pharmacies, labs, or doctors needed for your care.
We never sell your personal health information to third parties.
Read the full policy at healthgridafrica.ng/privacy.
Can I ask you to delete my information?
You may request deletion of your personal information at any time by writing to privacy@healthgridafrica.ng, subject to legal retention requirements.
Emergencies
Is Jewel an emergency service?
Jewel is not an emergency service. In an emergency, call 112.