Privacy Policy
Your privacy is fundamental to our service.
Our Commitment
HealthGrid Africa is committed to protecting your privacy and ensuring the security of your personal health information. This policy explains how we collect, use, and safeguard your data.
Last Updated: December 2024
Information We Collect
Information You Provide
- WhatsApp phone number
- Health symptoms and concerns you describe
- Responses to triage questions
- Language preferences
Automatically Collected
- Conversation timestamps
- Device type and operating system
- General location (city level, not precise)
How We Use Your Information
- Provide AI-powered health triage services
- Connect you with healthcare providers when appropriate
- Improve our AI accuracy and service quality
- Send service-related communications
- Comply with legal obligations
We never sell your personal health information to third parties.
Data Protection
We implement industry-standard security measures including:
- End-to-end encryption for all conversations
- Secure data storage with access controls
- Regular security audits and updates
- Staff training on data protection
Your Rights
Under the Nigeria Data Protection Act (NDPA) and our policies, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Lodge complaints with regulatory authorities
To exercise these rights, contact us at [email protected].
Contact Us
For privacy-related enquiries:
Email: [email protected]
Address: HealthGrid Technologies Inc., Calgary, Alberta, Canada